At Ortal Hoffman’s website (https://bigdreamcoaching.com), we place the highest importance on protecting the privacy of our customers and site visitors. This policy details how we collect, store, and use the information provided to us.
1. Information Collection
1.1. Information you provide voluntarily: When making a purchase, contacting us, subscribing to a newsletter, or registering for consultation, you will be asked to provide personal details such as: full name, email address, phone number, physical address (for shipping purposes), and payment method details. 1.2. Automatically collected information: While browsing the site, technological and statistical information that does not personally identify you may be collected, such as IP address, browser type, pages visited, time spent on the site, and more, for analysis and statistical purposes (for example, through Google Analytics).
2. Purposes of Information Use
The collected information will be used for the following purposes:
- Providing the services and products purchased on the site.
- Contacting customers regarding orders, treatments, and customer service.
- Customizing content and personalizing the site experience.
- Sending marketing communications and value offers (subject to your consent as required by law – see Direct Marketing section).
- Complying with legal requirements (such as issuing purchase invoices).
3. Direct Marketing and Advertising (Spam Law)
3.1. If you have given your consent (for example, when joining a customer club, downloading a free guide, or checking an appropriate box during purchase), site management will be authorized to send you from time to time email messages, text messages (SMS), or WhatsApp messages containing marketing content, updates, articles, and special offers. 3.2. Right to opt out: At any time, you can withdraw your consent and remove yourself from the mailing list by clicking the “Unsubscribe” button at the bottom of each email, or by sending an explicit removal request to: [insert email address].
4. Use of Cookies and Technological Tools
4.1. The site uses cookies and similar technologies (such as Facebook Pixel) for its ongoing operation, improving user experience, collecting statistical data, and customizing advertisements across the web (Remarketing). 4.2. You can change your browser settings and block the use of cookies, but this blocking may affect your user experience in certain parts of the site.
5. Disclosure of Information to Third Parties
We are committed not to sell, rent, or transfer your personal details to third parties for commercial purposes, except in the following cases:
- Service providers: For completing purchases and delivery (credit clearing companies, mailing companies, shipping companies, online course platforms). These providers are bound by confidentiality and may use the information only for providing the service.
- Court order or legal requirement: If a court order is received instructing us to provide your details to a legal authority or law enforcement agency, or in any case of legal dispute between you and site management requiring disclosure of information.
6. Information Security
The site employs advanced information security measures that meet accepted standards (including SSL encryption protocol) to protect your information. However, in the digital space, absolute immunity from breaches cannot be guaranteed. Providing information is done at your own responsibility. Credit card details are not stored on the site’s servers, but on the clearing company’s servers that comply with strict standards (PCI-DSS).
7. Right to Access, Correct, and Delete Information
According to the Privacy Protection Law, 5741-1981, you are entitled to review the information held about you in the site’s databases. If you find that the information is incorrect, incomplete, or outdated, or if you wish to request its deletion (subject to records that the law requires us to keep, such as tax invoices), you can contact us.
8. Contact
For any question or request regarding the privacy policy or your personal information, you can contact us through one of the following channels:
- Email: [insert email address]
- Phone / WhatsApp: [insert phone number]
- Contact address (for mail delivery): [insert business address]
Last updated: [insert date/month and year].